Please double-check your booking confirmation to ensure you are at the correct address at the scheduled date and time. While rare, errors in booking dates can occur, and being at the correct location is essential for a successful pickup.
Drivers may experience unexpected delays due to heavy traffic, weather, or other unforeseen circumstances. If you have been waiting longer than 15 minutes, please call the customer hotline number found on your voucher for a direct update.
If your driver has not arrived after a considerable amount of time, please contact our customer support team via our Contact Us page to file a complaint so we can assist you in resolving the issue as quickly as possible.